Mr. James Coughlan was a member of the UPS management team for over 30 years. During that tenure, he had responsibilities in Operations, Industrial Engineering, Network Planning, Special Projects, and Solutions. The last 20 years were mostly in the Customer Solutions/Professional Services arena. As a Regional Customer Solutions Director, James managed a team of resources in support of strategic UPS customers in the High Tech & Retail industry verticals. As the Customer Solutions Vice President, he helped design and deploy the Global Accounts model for UPS’s most complex and international clients. Additional rotations included Program Management, Client Facing Solutions Management, and then became the Global President for Customer Solutions in 2011.
During the period of 2007-2010, he was involved in the design and development of a new strategy for the UPS Foundation. That strategy was an integrated approach- combing Solutions support and Strategic gift-giving for the Humanitarian Supply chain needs of selected strategic partners of the UPS Foundation. These partners included the American Red Cross, UNICEF, CARE, and World Food Programme.
James retired from UPS in early 2014. In early 2016, an opportunity was presented that combined this background and his personal goal of engaging the Humanitarian sector and providing support in some capacity. UPS had agreed to provide a loaned executive to the international aid agency, The Global Fund. This agency is based in Geneva, Switzerland and its mission is to eradicate the disease burdens of HIV, Tuberculosis, and Malaria.
After his 12 month assignment with The Global Fund, in Geneva, James has now engaged in an advisory role and partnership development role with the following strategic partners of the UPS Foundation: GAVI, International Federation of the Red Cross, World Bank- Global Financing Facility, and the American Red Cross.